Lucky Seven Vacation / Policies
Terms and Conditions
Plan your ride with confidence. These terms describe the responsibilities of Lucky Seven Vacation and our customers when arranging and using our transportation services.
01Booking with Lucky Seven Vacation
These terms apply to transportation booked with Lucky Seven Vacation through lucky7vacation.com or directly with our team. Read them together with the quote and confirmation supplied for your particular trip.
The person arranging the booking is responsible for communicating the agreed arrangements to everyone traveling. If you are booking or paying for an organization or another passenger, you must have authority to do so.
02Check your confirmation
Submitting an inquiry does not by itself reserve a vehicle. Wait for our acceptance and booking confirmation before relying on a pickup arrangement.
Check the travel date, local pickup time, meeting location, destination, contact number, and selected vehicle. Tell us immediately if anything is wrong. Let us know about extra stops, additional passengers, bulky luggage, or assistance requirements before the trip so we can assess availability.
03Your quote and final price
The agreed service and price are based on the trip details you provide. Ask what is included before accepting a quote, including any parking, tolls, airport charges, or optional services.
A change in the route, duration, or requested service can affect the amount payable. Additional waiting or use of the vehicle beyond the agreed booking may also incur a charge under your reservation terms. General website examples do not replace a trip-specific quote.
04Paying for a reservation
Your confirmation or payment request sets out when payment is due and whether a deposit is required. Corporate invoicing is available only where separately agreed. A booking may require payment verification before acceptance.
You are responsible for using an authorized payment method and settling amounts properly due for the service. For a disputed or unfamiliar charge, contact us with the booking reference and the amount in question so it can be investigated.
05Meeting your driver
Keep the contact number used for the reservation available around pickup time. Follow the meeting instructions in your confirmation, since an airport or venue may restrict where vehicles can stop.
For an airport journey, provide the correct flight and arrival date and notify us about a changed itinerary. Allow time for baggage collection and entry procedures. If you cannot find your driver, contact our team before leaving the meeting area or arranging alternative transport.
06Waiting and extended journeys
Check your reservation for any included waiting allowance and the rate that applies afterward. Do not assume that a flight delay, a late passenger, or an unscheduled stop automatically extends that allowance.
If you need the driver for longer, ask as soon as possible. An extension depends on vehicle and driver availability and may require an updated price. Another booking may prevent us from extending the service.
07Changing your plans
Send changes to Lucky Seven Vacation using the contact details below. A request is not an accepted change until our team confirms it.
We will check whether the revised arrangement can be accommodated and advise you about any price difference. A different date, vehicle, or itinerary may require a replacement booking. Keep the latest confirmation available during your journey.
08Cancellation and missed pickups
Review the cancellation deadline, deposit conditions, and any applicable fees supplied with your reservation before booking. Different trips can have different conditions; contact us if those details are unclear.
Send a cancellation directly to our team and keep the acknowledgment. Missing the pickup or becoming unreachable does not automatically cancel the booking without charge. Any refund assessment will take account of your agreed booking conditions and applicable consumer rights.
09Travel safely and respectfully
Passengers must comply with applicable law and the driver’s reasonable safety directions. Use the restraints provided, observe seating limits, and never ask a driver to speed, stop unlawfully, or take an unsafe route.
Discuss child seats and any accessibility requirements when arranging the journey. Threats, harassment, dangerous items, and conduct that interferes with safe driving are unacceptable. We may stop or decline a service where continuing would be unsafe or unlawful.
10Looking after the vehicle
Treat the vehicle and its equipment with care. Ask in advance about any restrictions on food, drinks, smoking, vaping, animals, or decorations. An agreed exception must still comply with applicable law.
Damage or exceptional cleaning caused by a passenger may result in a charge where permitted by the booking conditions and law. Notify the driver promptly if something is damaged or spilled so it can be addressed safely.
11Vehicle selection and baggage
Choose a vehicle suitable for the whole group and its luggage. Pictures illustrate the fleet and do not promise a particular registration, color, or configuration unless specifically confirmed.
Operational issues may require an alternative vehicle. Contact us if a specific feature is essential to your journey. Large cases, sports equipment, mobility devices, or other unusual items should be discussed beforehand; items cannot block exits or compromise safe loading.
12Personal belongings
Check seats and luggage areas before leaving the vehicle. Keep valuables with you where possible and report a missing item promptly, giving your trip reference and a description.
We can help coordinate a search and, if an item is located, discuss collection or delivery. Any agreed delivery costs should be confirmed before return arrangements are made. Responsibility for loss is subject to applicable law.
13Delays and service interruptions
Road conditions, weather, airport restrictions, and other unexpected events can affect travel. Build a reasonable margin into plans for flights and other appointments, and notify us of a time-critical arrival requirement when booking.
If a disruption affects your service, contact our team to discuss available alternatives. These terms do not exclude rights or responsibilities that cannot legally be excluded, including any mandatory consumer protections.
14Our website and your information
Use lucky7vacation.com only for lawful purposes. Do not interfere with its operation, submit misleading booking details, or use another person’s payment or contact information without permission.
Our Privacy Policy explains how information is handled in connection with inquiries and reservations. You can open it using the policy navigation above or the link in the website footer.
15Questions and changes to these terms
Contact Lucky Seven Vacation if you need a term explained before making a reservation. For a service concern, provide the booking reference and a clear account of the issue so our team can review it.
This page may be revised for future bookings. Retain the quote and confirmation for your own reservation, including any specific conditions agreed with our team.
Here to help
Contact Lucky Seven Vacation
For questions about this document, a reservation, or your personal information, please contact our team. Include your booking reference when relevant, but never send a full payment card number by email.
Contact our team